What is 3d printing?

Put simply, 3d printing is a process in which solid 3-dimensional objects are created from a digital file, using a 3d printer.

Imagine a standard paper printer. You input paper and ink catridges into the printer. You open up your word document and press print. The final product is a beautiful coloured map detailing how to get to that bar tonight(well before smart phones were invented!)

Now replace the paper and ink catridges with raw materials and glue. And replace the word document with a digital file. When the smart geek presses that print button, the 3d printer collects the information from the digital file to print a solid 3-dimensional object.

How does this happen you say? Is it magic? No, it’s the next revolution. Let us explain. A 3d printer creates an item through a series of layers as it prints back and forth. Each layer (comprised of the material you select) is laid down successively, one after another, and glued together until the 3dimensional product is created.

Unbelievable, right? Yes, we are also just as impressed as you are!

This sounds complex! What do I have to do?

Not to worry. It is complex, but we take care of the technical 3d printing details. All you have to do, is have fun! You can select the item you want, personalise it, choose the material and even have some fun symbols!

Once we have received your order, we’ll confirm it and let you know any additional details if necessary. You’ll have your order within 3-4 weeks if you are in the UK. Please see our delivery details for more information here.

What happens after I place an order?

After we receive your order;

1) We will send you an email to confirm that your order has been sent in for 3d printing.

2) Once your order is ready to ship out, we will send out an email to confirm shipping with a tracking number.

How long will it take for my order to be ready?

Your personalised accessory would be ready within 4 weeks of placing your order.

It would then be dispatched and the delivery time would depend on your location. Please view our Delivery page for more information on delivery speeds and cost.

Can you rush my order?

Unfortunately, not. As you can imagine, 3d printing is a complex process and it does take time for personalised items to be made. But we think it is worth waiting for a personalised item for a loved one, don’t you? 🙂

What if I want to cancel or change my order?

After you have placed your order, it would be difficult to change/cancel the order once the item has gone into production. As the items are individually made based on your custom design, it would be difficult to sell your unique creation to anyone else.

However, feel free to drop us an email and we’ll check to see if it is still possible to change/cancel the order.

Can I get a refund?

Unfortunately, for personalised items, refunds are not possible. These are made according to your custom design and as you can imagine, once created, it would be difficult to sell these to anyone else.

For ready to buy (non-personalised items), you can return your item with 14 days of receiving your product. Simply drop us an email to let us know. You’ll be liable for return postage costs.

How do I pay for my order?

Please see our payments page to see your payment options and why you can shop with confidence on our website.

How do I track my order?

Once your order has been shipped out, we will upload a tracking number to your account.

Simply log into your account to find this tracking number

Do I have to pay customs duties and charges?

For international orders, customs duties and taxes may be charged on the products.

These are taxes that are collected by your country’s governments, and each tax rate will differ depending on the country.

You would be liable to pay these taxes, if applicable.

Does my 3d printed item come in a gift box?

Yes, ofcourse! Your 3d items are very delicate and precious and it is only ideal that they arrive at your doorstep in an Ephori London gift box.

These are ready to gift to a loved one or to yourself 😉

So many materials.. which one do I select?

For more information on what our materials are, please visit our materials page

-For durability, a semi-precious look and value, you may want to go for our steel materials.

-For luxury and precious gifts, you may want to go for our sterling silver and gold materials.

How do I care for my jewellery?

Jewellery metals tend to tarnish/discolour over time. In order to delay this, proper methods of usage and storage should be implemented.

Usage:

1) Remember to keep your 3d printed items away from water, perfumes, hairspray and cosmetics.

* Especially remember to keep your plastic 3d printed items away from water as they are made from nylon which is porous. This means the product could absorb water.

2) Remember to take off your jewellery items when swimming as chlorine and salts can also damage jewellery.

3) When cleaning, take off your 3d printed jewellery as ammonia, detergents and other cleaning materials can damage jewellery.

4) Remember to take off jewellery items when undertaking rigorous sporting activities as acidic skin ph (i.e. sweat) can also damage jewellery.

Storage:

1) Store each of your items individually. This is very important as items can rub against each other, causing scratches and damage in the process.

2) For your sterling silver items, we offer tarnish prevention bags which can help delay tarnishing considerably. Alternatively, if you have an anti-tarnish cloth at home, you can use that.

3) For your gold products, store each 3d printed item individually in a jewellery case/pouch lined with velvet or satin. If storing in pouches, remember to store them separately, as items can also be damaged when pouches rub against each other.

4) For other materials, we provide plastic resealable airtight zip bags which would help keep your items looking new.