Personalised Items:

 

Unfortunately, for personalised items, returns and refunds are not possible. These personalised products are made according to your custom design and as you can imagine, once created, it would be difficult to sell a personalised product to anyone else.

*In the very unlikely event that you receive a personalised bracelet that is not your creation, please drop us an email. We will sort out such a mix-up as fast as possible. But not to worry, such an event has a very very low probability of occuring 🙂

 

Buy Now items:

 

We accept returns for ready to buy unused products (non-personalised) within 14 days of receiving the item. Return postage costs will not be re-imbursed.

Please drop us an email at hello@ephorilondon.com for any issues and we’ll get back to you within 24 hours.

 

2 thoughts on “Returns

    • Ephori London says:

      Hello there

      You should be able to buy the bracelet regardless of whether you choose two or three initials. Have you selected the material you would like it in? You won’t be able to check out until you select the material as well. If you could send us the link of the product you are trying to buy, we will check to see if it works. Thanks.

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